Privacy Policy for Grass Giraffe Lawn Care, LLC

Effective Date: July 1, 2026

Grass Giraffe Lawn Care, LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, request a quote, or utilize our lawn care services in Ohio.

1. Information We Collect

We collect information that you voluntarily provide to us when you interact with our business. This includes:

  • Contact Information: First and last name, email address, and phone number.

  • Service Information: Physical property address where lawn care services are requested or performed.

  • Payment Information: We do not directly store or process your credit card or bank account details. All financial transactions are handled securely via third-party integrations.

2. How We Collect Your Information

We collect data from you in the following ways:

  • Website Tools & Forms: When you use our online quote tool or fill out a service request form on our website.

  • Direct Communication: When you contact us directly via phone call, text message, or email.

  • Cookies: Our website uses cookies and similar tracking technologies to monitor website usage, traffic patterns, and visitor behavior to help improve your online browsing experience. You can control or disable cookies through your internet browser settings.

3. How We Use Your Information

We use your information exclusively to run our business and provide you with high-quality lawn care services, including:

  • Generating accurate lawn care estimates and service quotes.

  • Scheduling, routing, and performing services at your property.

  • Sending invoices, service updates, and operational notices.

  • Managing our company's internal bookkeeping and accounting.

4. Information Sharing and Service Providers

We do not, under any circumstances, sell, rent, or trade your personal information to third parties.

To run our operations seamlessly, we securely share your information with trusted third-party service providers who assist us in managing your account and performing our services. These providers are contractually obligated to keep your data confidential and secure, and include:

  • Lawn Care Management & Scheduling Software: Used to securely manage customer profiles, coordinate service routing, and issue digital invoices.

  • Property Measurement & Quoting Tools: Used via our website to calculate automated digital lawn care estimates based on property data.

  • Payment Processing Gateways: Used to handle all credit card and banking transactions securely. We do not store or see your financial details directly; they are fully encrypted and managed by a PCI-compliant payment processor.

  • Accounting Platforms: Used exclusively for our internal business bookkeeping, tax compliance, and financial records.

5. Text Messaging (SMS) Communications

We use text messaging to communicate efficiently with our clients. By providing your mobile phone number on our website forms, or by initiating communication with us via phone or text, you consent to receive text messages from Grass Giraffe Lawn Care, LLC.

  • How We Use Texting: We use SMS strictly for operational and transactional purposes, including sending service quotes, appointment reminders, scheduling updates, and direct links to digital invoices for lawn care services rendered.

  • Opting Out: You can opt out of receiving text messages from us at any time. Simply reply "STOP" to any text message you receive from us. Once processed, you will no longer receive text messages unless you explicitly opt back in.

  • Cost & Frequency: Message frequency varies based on your service schedule and interactions with us. Standard message and data rates applied by your mobile carrier may apply.

  • Strict Data Protection: No mobile phone numbers, text messaging originator opt-in data, or consent information will be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes under any circumstances.

6. Data Security

We take the security of your data seriously. Because your financial transactions are routed securely through PCI-compliant networks, your sensitive payment details are protected by industry-standard encryption. We use appropriate physical, electronic, and managerial safeguards to protect your personal contact details from unauthorized access or disclosure.

7. Your Rights and Choices

Because we operate locally within Ohio, we believe in keeping things straightforward. You have the right to review, update, or request the deletion of the personal contact information we have on file for you at any time. You can also opt out of future text or email communications from us by simply letting us know.

8. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in our business operations. Any updates will be posted to this page with a revised "Effective Date."

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us directly:

  • Business Name: Grass Giraffe Lawn Care, LLC

  • Contact Person: Andrew

  • Email:andrew@grassgiraffe.com

  • Phone: 740-206-8874

  • Service Location: Ohio